Last updated: 17th March, 2025

Welcome to UrbanPro4U’s refund policy (“Refund Policy”).

PRICING, FEES, AND PAYMENT TERMS

(a)          URBANPRO4U reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.

(b)          Charges and Fees in respect of Pro Services:

(i)            In respect of Pro Services that you seek to avail through the Platform, you shall be required to pay Service Professionals the amount indicated at the time of booking as well as amounts towards (a) any additional Pro Services you may avail, (b) out of pocket expenses incurred by the Service Professional, and (c) expenses arising out of the purchase of goods required or utilized for the performance of the Pro Service (“Charges”). In addition to the Charges payable to Service Professionals, URBANPRO4U reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Service Professional (this fee is referred to as “Fees”). You acknowledge that the final bill you receive may include additional charges, including without limitation, a safety fee, warranty fee, insurance fee, or Service Professional welfare fee.

(ii)          URBANPRO4U shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Pro Services through credit cards, debit cards, net banking, wallets, UPI or cash upon completion of the Pro Service. We have the right to modify and otherwise restrict the modes of payment available to you. You acknowledge that certain payment methods such as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, in the event you pay through the method of ‘cash upon completion’, you acknowledge that you will be required to pay both Charges and Fees to the Service Professional.

(iii)         The Charges and Fees may be payable at the time of making a booking, or upon the completion of the Pro Service, as specified by URBANPRO4U.

(iv)         For the avoidance of doubt, please note that the Charges are payable to Service Professionals, and URBANPRO4U acts as a limited collection agent on behalf of such Service Professionals to collect and transfer amounts due to them.

(v)          Taxes: All Charges and Fees are inclusive of applicable taxes.

(vi)         URBANPRO4U reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.

(vii)       Charges and Fees that you pay are final and non-refundable, unless otherwise determined by URBANPRO4U or required by the applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a failure in the provision of the Services.

(viii)     You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. URBANPRO4U will use reasonable efforts to inform you of the Charges and Fees that may apply. However, by using the Pro Services or Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.

(c)           Payment Processors: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.

(d)          Cancellation: You may elect to cancel your request for services from a Service Professional at any time prior to such Service Professional’s arrival, in which case you may be charged a cancellation fee in accordance with URBANPRO4U’s cancellation policy. URBANPRO4U reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.

(e)          Subscriptions: URBANPRO4U may from time to time offer subscription packages (howsoever named) for monetary consideration. The packages shall provide Customers with additional benefits, which may include the ability to avail discounted Pro Services. You agree that subscription packages (howsoever named) shall be subject to additional terms and conditions. You acknowledge that such subscription packages will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms.

(f)            URBANPRO4U does not designate any portion of your payment as a tip or gratuity to the Service Professional. Any representation by URBANPRO4U to the effect that tipping is “voluntary”, “not required”, and/or “included” in the payments you make for Pro Services is not intended to suggest that URBANPRO4U provides any additional payments to Service Professionals. You understand and agree that while you are free to provide additional payment as a gratuity to any Service Professional who provides you with Pro Services, you are under no obligation to do so. Gratuities are voluntary.